Terms & Conditions

Payment Terms

Packs

• Personal Coaching packs must be paid in full to the trainer, in advance of any Personal Coaching sessions taking place.
• Personal Coaching packs are paid for by the total calendar month amount.
• All Personal Coaching packs (except Intro Packs) need to be fully used within 60 days of purchase after which any remaining sessions will be forfeited.
• Intro Packs need to be fully used within 30 days of purchase after which any remaining sessions will be forfeited*
• All Personal Coaching packs must be used by one person only and cannot, under any circumstances, be transferred to anyone else.

Direct Debit Payment 

• Coaching sessions by Direct Debit must be used within the calendar month or they will be forfeited.
• Top up sessions can only be paid for by an active Personal Coaching Direct Debit payer.
• Without your payments, your Coach will not be able to deliver any further sessions until the arrears are paid.
• To freeze your sessions, you must give 7 days notice beforehand. Your sessions will be placed on hold for up to 3 consecutive weeks from the freeze start date. After 3 weeks, any remaining sessions will be forfeited.
• To change session tiers, you must give at least 7 days notice before the next calendar month.

Cancellations

• Personal Coaching by Direct Debit can only be cancelled after 30 days written notice.
• Failure to notify your wish to cancel your Personal Coaching by Direct Debit by the 17th of the month may result in further collections being made. If this occurs, no refunds can be provided but you will be able to complete the outstanding session(s).
• If you need to cancel a session that you have booked, you must give 24-hours cancellation notice. Failure to do so will result in you being charged the full session rate.
• If for any reason, your trainer needs to cancel your appointment within 3 hours, your next session will be provided free of charge. 

Refunds

• If you are unable to continue your Personal Coaching sessions due to medical reasons, a refund may be available for any remaining sessions. You will need to provide us with evidence (i.e. a letter from your doctor) explaining that you are unable to continue for medical reasons including a time frame of this restriction prior to a refund being given. Refunds cannot be provided under any other circumstances.
• If your Coach is on holiday or otherwise absent, you will be allocated a temporary replacement Coach for the duration of their absence. Personal Coaching Sessions must still be used within their normal validity period during any such absence. We are unable to refund your unused Personal Coaching sessions during any such absence.
• If you decide to terminate your membership, no refunds will be given for unused Personal Coaching sessions.
  
  

Late Arrivals

• If your Coach is more than 10 minutes late for your session, you will receive one free hour of Personal Coaching, arranged at a mutually convenient time for you and your Coach.
• If you’re less than 20 minutes late for your session, your session length will be reduced accordingly and you will be charged at the normal session rate. 
• If you’re more than 20 minutes late, the session may be cancelled, and you will be charged for the full session at the normal session rate.

Coaching

• Should you experience any pain, discomfort, or injury, during any of your sessions, please inform your Coach immediately who will ensure appropriate action is taken.
• Prior to or during the course, health concerns may arise that may require further input from your doctor, physiotherapist, or other allied health care professional. If such concerns arise, you should consult an appropriate health professional before continuing your Personal Coaching sessions.
• Please be aware that your Coach is not a health care professional and cannot diagnose and/or prescribe treatment for any form of injury, disease, or other medical problems.
• Please be aware that your Coach will not be liable for any injuries or health concerns that occur during or after your sessions; consequently your Coach is not liable for any injuries or health concerns that occur as the result of your session, for which he should have been made aware of as a matter of medical background but have not been made aware of.